Returns, Refunds, Cancellations & Exchanges Policy – Clothesmall
At Clothesmall, we strive to ensure a smooth and satisfactory shopping experience. Please review our policy carefully to understand how returns, refunds, cancellations, and exchanges work.
Return & Replacement Process
Step 1:
If you receive an incorrect, expired, or damaged product, raise a return or replacement request within:
- 7 days of delivery for incorrect or expired items.
- 2 days of delivery for damaged or missing items.
You can submit your request by:
- Using our Contact Form, or
- Sharing your order and contact details via email at support@clothesmall.in.
Step 2:
We will review your request within 2 working days.
Step 3:
Once approved, we will arrange a pickup through our courier partner.
Step 4:
After the product is received and verified at our warehouse, we will initiate a replacement/exchange or refund, based on stock availability.
Replacement Delivery Timeline
- After approval and successful pickup, replaced/exchanged orders are dispatched within 2–4 business days.
- Delivery time may vary by location but typically takes 3–7 business days from dispatch.
Eligible Return/Replacement Conditions
We accept returns or replacements if:
- Wrong product delivered
- Expired product received
- Product is physically damaged, tampered, or packaging is compromised
- Items are missing from the shipment
Return/Replacement Not Accepted If
We do not accept returns or replacements if:
- The product is used, opened, or altered
- Original packaging (labels, mono cartons, etc.) is missing
- Return request is raised after 7 days of delivery
- Damaged or missing product is reported after 2 days
Return Processing
- Pickup is arranged within 5–7 business days of request approval.
- Item undergoes a quality check at our warehouse.
- If approved, we’ll initiate a refund or dispatch a replacement.
Order Cancellations
- Orders can be canceled directly from the Order Details page in your My Account section.
- Customers may cancel the order any time before the order is shipped.
- Once an order is marked as “Shipped,” cancellation may not be possible, and the order will have to be returned after delivery under our standard return policy.
Refund Process
- Prepaid orders: Refunds will be credited to the original payment method within 3–5 working days.
- Cash on Delivery orders: Please provide your bank account details for the refund.
Refund Timelines
- For canceled orders: Refunds are processed within 3–5 working days.
- For returns: Refunds are processed after the product passes quality check.
- The entire return and refund process typically takes 7–10 days from the date of pickup.
Partial Returns
Yes, you can return any eligible items within 7 days of delivery, even if they are part of a larger order.
Need Help?
For further assistance, please contact us at:
📧 support@clothesmall.in
📞 +91-9087075915